Do Not Call Policy

Purpose of Our Do Not Call Policy

At WiFi Internet Plans, we respect your privacy and comply with federal laws requiring companies to maintain a "Do Not Call" list for individuals who do not want phone contact. We have developed this written policy to ensure we honor these requests, and it is available to anyone upon request. Below, we outline how we handle "Do Not Call" requests, manage our database, and share this policy when asked.

How We Capture Do Not Call Requests

Our Customer Support Team and Outbound Call Team work together to ensure your preferences are respected:

• Customer Support Team: when you call us or send a written request (for example, by email or letter) asking not to receive phone calls, our team logs your request into our secure Do Not Call system.
• Outbound Call Team: if you tell one of our team members during an outbound call that you do not want to be contacted, they immediately record your request. This also applies to any written requests sent directly to our team or management.

All requests are uploaded to our central Do Not Call list at the end of each work shift, ensuring your preference is quickly noted.

How We Enter and Process Your Request

• Immediate Entry: as soon as you make a request, our team member enters your phone number and details into our Do Not Call database.
• Daily Updates: at the end of each shift, the database syncs with our main calling system, ensuring your number is added to our permanent "Do Not Call" filter within 24 hours of your request.
• Quality Checks: our supervisors regularly review the system to confirm that all requests are entered correctly and promptly.

Sharing Our Do Not Call Policy

We are committed to transparency and will share this policy with anyone who asks. If you request a copy of our "Do Not Call" policy, our Support Team will send it to you within 24 hours of receiving your request. You can request this policy by emailing info@wifiinternetplans.com or calling (817) 985-6596.

Maintaining the Accuracy and Security of Our Database

• Permanent Filters: once your number is added to the "Do Not Call" filter, it becomes a fixed part of our calling system's protocol, preventing future calls.
• Daily Scans: before our calling system activates each day, automated checks scan all outbound numbers and remove any that match our "Do Not Call" list.
• Supervisor Oversight: a team leader manually verifies that all filters are active before the system starts each day.
• Data Privacy: we do not sell or share our "Do Not Call" lists with anyone outside our company, keeping your information secure.

If you have questions or want to make a "Do Not Call" request, reach out to us at info@wifiinternetplans.com or (817) 985-6596.